|
See
us at:
Internet Telephony in Miami, FL, February 2 - 4, 2009
.
Stop by our booth #517 in the Miami Beach Convention Center to see what new products and service offerings Quintum and NET have to offer. Download the free VIP pass into the exhibit hall HERE.
See
us at:
UC for VoIP in Olympia, London, UK from March 11 - 12, 2009
.
Join NET and Quintum in booth # 518 to check out all of our latest products and meet the EMEA team.
See
us at:
Voicecon in Orlando, Florida from March 30th - April 2nd, 2009
.
Visit us at the Gaylord Palms Convention Center in Orlando. We will be in booth 1229.
See
us at:
CIPCC Beijing 2009 April 15th – 17th, 2009
.
Venue: Beijing Exhibition Center (BEC). No.135 Xizhimenwai Avenue, Xicheng District, Beijing, China
See
us at:
CommunicAsia 2009 June 16th – 19th, 2009
.
Venue: Singapore Expo, 1 Expo Drive Singapore
|
|
|
|
Company News
MSI Installs CallCenterExpress on Quintum’s Tenor®
Tenor Provides CallCenterExpress Users with World-Class VoIP Technology
February 23, 2005
MSI Services, a leading technology solutions provider, and Quintum Technologies, a leading innovator in VoIP technology, have announced that MSI Services has installed its CallCenterExpress contact center solution utilizing Quintum’s award-winning Tenor VoIP MultiPath CMS (Carrier MultiPath Switch) technology. Quintum’s Tenor CMS is a slotted system that scales up to 32 T1/E1/PRI trunks with all the elements required to deploy a VoIP switching network that assures high voice QoS and provides a foundation for future application integration.
"Tenor is the only product on the market that offers an intelligent VoIP access/switching solution," said James Tomaszewski, Director of Call Center Operations. "Tenor's unique MultiPath switching architecture gave us the flexibility to address the cutting-edge needs of CallCenterExpress, yet was very easy for us to integrate with the rest of the system."
CallCenterExpress’ combination of VoIP technology with PSTN allows agents, supervisors, administrators and customers to be located at any geographic location—whether it’s an office or home-based location. It also leverages the technology’s extensive virtual contact center features. Staff merely requires a computer, a phone, and access to the CallCenterExpress web site to manage all media streams in real-time, based on subscriber pre-defined rules and conditions. The utilization of VoIP also provides a significant cost advantage over legacy telephone system technology.
About MSI Services
Since 1999, MSI Services has been providing forward-looking technology products and consulting services that proactively address business needs. From contact center solutions to networking and development services, MSI enables companies to communicate and transact with unparalleled efficiency. MSI is headquartered in Sunrise, Florida, and can be seen on the Internet at www.mtgsi.com.
About Network Equipment Technologies, Inc.
Network Equipment Technologies, Inc. (NET) provides network and VoIP solutions to enterprises and government agencies that seek to reduce the cost to
deploy next generation unified and secure communications applications. For a quarter of a century, NET has delivered solutions for multi-service networks
requiring high degrees of versatility, security and performance. Today, the company’s broad family of products enable interoperability and integration with
existing networks for migration to secure IP-based communications.
Broadening NET’s voice solutions, Quintum Technologies, now a part of NET, is a VoIP innovator whose applications bring the reliability and clarity of
public telephone networks to Internet telephony and unified communications. NET is headquartered in Fremont, CA and has 14 offices worldwide including the
US, the UK, France, the Middle East, China, Japan, Australia, and Latin America. The company sells its solutions through a direct sales force and an
international network of resellers and distributors. For more information, visit http://www.quintum.com.
|
[ Back to News Listing ]
|
|
